5 Easy Steps to Improving Your Security Guard Service
What we have discovered is that most security guard companies are capable of providing the support that property managers want, but too often do not because of a lack of continuing excellent control procedures.
Security guard companies are unlike any seller that a property supervisor usually hires. If you hire a painter, you are able to see whether they do their jobs by looking at the walls. However, when you hire a security guard business, how often can you see whether the guard organization is doing their job which includes running background checks and drug screenings, providing good training for your guards, and effectively monitoring and supervising your guards. In most instances they probably are, but it’s important to implement a method of verification and quality control to ensure that problems associated with the deficiency of doing these jobs do not begin to occur.
In this guide we will talk five (5) easy steps to improving your security guard service and attaining what you picture as your perfect mobile security London.
Screen Your Guards Qualifications
In most states, guards are mandated to have a specified level of training before they could begin working as security guards. If your condition is one of those states, ensure that your security guard organization is compliant.
If you are in a country where there are no state requirements for guard certification, then investigate the type of training that is being provided by your security company and inquire does it seem adequate.
It is also your security guard company performing history and drug screenings on all of your defenses until they send them to your own property? If they are, they ought to be providing you with verifications. If not, why?
Another excellent way to screen whether the guard is a good fit for your property is to conduct a brief”interview” to get a sense of the guard and to describe your expectations. This initial dialogue will tell you a lot on what to expect from that shield and it provides you an opportunity to ask another shield if you think that it is essential.
Assess Guard Training
Though most security guard companies have a very comprehensive orientation that introduces each shield to the business itself, in many cases the guard’s orientation to his assigned land is not quite as complete. We call the orientation for the assigned land”Site Specific Training”. Find out what your site specific training looks like:
• Does it occur at your premises?
• Just how long is each officer trained?
• Just how long can the security company double lender?
Determine the answer to every one of these questions and be certain that they fit with what you feel is sufficient. You should even consider sitting in on your security guard business’s orientation and your site specific training to get an understanding of what goes on preparing a shield to operate at your premises.
Inspection Your Guard’s Supervision
Guard supervision is one of the more important factors of good security guard support. When security companies provide poor oversight, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Lack of oversight also removes the chance for the guard to understand and better understand their duties. When the guards are not being supervised, they begin to feel that their work is not important and they begin to see themselves as less of a region of the security group. When guards do not feel like part of your group it typically contributes to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, onsite managers might not be included. If your contract does not require on-site supervision, how can your security guard company remotely supervise its guards? Outside the Standard security company field manager spot checks, the 2 methods of remote oversight that prove most effective are:
Officer Tour Tracking Systems Officer Check-Ins
In case your guards must produce rounds of your premises, then a method for monitoring them while on duty is essential. Officer Tour Tracking Systems provide a remote means of monitoring the guards while they are on your premises. These monitoring systems permit the security guard business to monitor the log and time the activity of these guards while they are making rounds to various areas on your premises. Many Officer Tour Tracking Systems can create reports that enable the security guard company to quickly get an understanding of whether the guard is making rounds. The property manager also needs to be provided with an updated version of those reports.
In addition to Officer Tour Tracking systems, we have discovered that using a method for guards to check in frequently with the security guard company provides a way of making certain that each guard is safe and alert. Using guards check-in frequently with the security guard business, at least each 30 minutes, guards feel that their safety is important and that being awake and attentive is an important part of their job.
Expand Your Guards
After hours inspections of your guards are almost always good ways of finding out exactly what is happening with your security as you are not there. During these inspections, be sure to ask your security guards questions regarding their responsibilities and duties to ensure that they know their jobs. In reality, we suggest getting your security guards audited regularly, formally (i.e. post review ) and (i.e. secret shopped) by a certified security adviser as part of your continuing security program. Remember, when selecting a security adviser be sure that the adviser is not really a security guard business. If that’s the case, your audit is guaranteed to turn up problems with your current security guard business.